The latest buzz from the hive

Let’s get to chatting!

We’ve been busy bees and are happy to announce a new feature that you all will enjoy. This week we are launching live chat for groceries on our app and web! ðŸ‘ðŸ¼

Now you can strike up a conversation with our customer service team without ever leaving the app.

Our customer service warriors are on the frontlines and want to be more accessible to you, every step of the way, on your quest for the freshest groceries.

When is this happening?

It was just launched today for groceries!

Can I use it on the app or web?

Both. Live chat is available on iOS, Android and web!

What are the working hours?

Get to chatting from 9 am – 9 pm, 7 days a week.

How do I start a live chat?

For iOS, tap the top right corner to start chatting.
For Android, tap the bottom right corner to start chatting.

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Here’s a sneak peak at the live chat experience in iOS:

We are all ears.

What are your best customer service experiences? Please share with us in the comments below and let us know how you think we could do better too.

Here are some awesome examples from customer service oracles whom are moving mountains:

UBER DRIVER

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Let’s show some love for our friendly and reliable customer service team!

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Wherever you go, honestbee is there.

1 Comment

  1. Hi honestbee, I’m on android. I can’t find any option to chat on the bottom right.

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